Refund policy
Refund and Return Policy
At Kavely Jewels, we are committed to providing a straightforward return and exchange experience for our customers. This policy complies with EU consumer protection law, ensuring our customers' satisfaction with their purchases.
1. Right of Withdrawal
Under EU law, customers have the right to cancel their purchase within 14 days of receiving the product, without needing to provide any justification. This right applies to most products, with some exceptions (for example, personalized items or sealed products that have been opened).
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange:
- The product must be unused, show no signs of wear, and be in its original packaging.
- The product must be returned within 30 days from the date of receipt.
- The customer is responsible for return shipping costs, unless the product is defective or incorrect.
3. Return Process
Contact us: Send an email to contact@kavelyjewels.com with your order number and the reason for the return.
Return instructions: After reviewing your request, we will send you instructions on how to return the product.
Return the item: Send the item back to the return address provided. You are responsible for shipping costs, unless the return is due to an error on our part.
Inspection: Once we receive the returned item, we will inspect it within 5 business days.
4. Exchange Process
Contact us: Send an email to contact@kavelyjewels.com with your order number and details of the item you wish to exchange.
Return the original item: Follow the same return process described above.
Exchange shipment: We will send the replacement item once the returned item has been received and inspected. Exchange shipping may be subject to additional costs.
5. Refund Process
- Refund method: Refunds are issued to the original payment method.
- Processing time: Refunds may take up to 14 business days to be reflected in your account.
6. Non-Returnable Items
- Personalized or made-to-order products.
- Sealed products that have been opened (e.g., hygiene items or intimate apparel).
7. Damaged or Defective Products
Contact us immediately: Send an email to contact@kavelyjewels.com within 14 days of receiving a damaged product.
Return or exchange: We offer a free return or exchange for you, with no additional costs.
Inspection: We may request photos of the damage before processing the return.